Customer Service Representative ( CSR ), customer service adviser , or customer service partner ( CSA ) interacts with customers to handle complaints, process orders, and provide information about the organization's products and services. Qualifications include good communication, problem solving, and computer skills.
CSR held approximately 2.2 million jobs in 2006 with the majority of them in the insurance and banking industries. Customer relationship management
Although earnings may vary, the average hourly average for CSR in May 2012 is $ 14.64, in the US.
Video Customer service representative
Skills required
First impressions are very important in this work. When someone starts communicating with a customer, someone is being judged. The way a person communicates with a customer will not only affect how the conversation evolves, but the overall impression of CSR and the organization they represent. There are five key customer service skills that determine the best CSR:
- The ability to connect with customers.
- Troubleshooting
- Strong listening skills
- Strong commercial consciousness
- The team works
Maps Customer service representative
Salary
A CSR generates an average wage of $ 14.64 per hour. People in this job generally have no experience of more than 20 years. High paying skills for this job are those that exist in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.
See also
- Sales territories
References
Source of the article : Wikipedia
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